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Privacy Policy

Introduction

Donkeywala Farms (“Donkeywala”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal data (“Personal Data”) in accordance with applicable data protection laws and regulations.  

Personal Data We Collect

We may collect the following types of Personal Data when you use our website or interact with us:

  • Contact Information: Name, email address, phone number, billing and shipping address.
  • Account Information: Username, password (hashed and secured), and security questions (if you create an account).
  • Usage Data: Browsing history, IP address, device information, and website activity.
  • Transactional Data: Order history, payment information (collected by our payment processor), and product preferences.

Sensitive Data (if applicable)

We will only collect sensitive data (“Sensitive Data”) with your explicit consent and only for the purpose of fulfilling your specific needs. This may include health information required for certain orders.

Purpose of Data Collection and Use

We use your Personal Data for the following purposes:

  • Providing and improving our services: Fulfilling your orders, processing payments, personalizing your experience, and providing customer support.
  • Communicating with you: Sending order confirmations, promotional emails (with your consent), and other relevant information.
  • Complying with legal obligations: Responding to court orders, legal inquiries, and regulatory requirements.
  • Security and fraud prevention: Detecting and preventing fraudulent activity and protecting our website and users.

Legal Basis for Data Processing

We process your Personal Data based on the following legal grounds:

  • Contract: To fulfill our contractual obligations with you (e.g., processing your order).
  • Consent: For specific purposes, such as sending promotional emails, we will obtain your explicit consent.
  • Legitimate Interests: We may use your data for our legitimate interests, such as website security, fraud prevention, and improving our services, provided these interests do not override your rights.

Disclosure of Information

We may disclose your Personal Data to third-party service providers who assist us in operating our website or fulfilling your orders (e.g., payment processors, shipping companies). We will only disclose the information necessary for them to perform their services and will require them to protect your data in accordance with this Policy.

We may also disclose your Personal Data to law enforcement agencies or other government officials as required by law. We will not disclose your information to any third party for marketing purposes without your consent.

Data Retention

We will retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. We will then securely delete or anonymize your data.  

Your Rights

You have certain rights regarding your Personal Data under applicable data protection laws. These rights may include:  

  • Right to Access: You have the right to access a copy of your Personal Data that we hold.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data.
  • Right to Erasure: You have the right to request that we erase your Personal Data, subject to certain exceptions.  
  • Right to Restrict Processing: You have the right to restrict how we process your Personal Data.
  • Right to Object: You have the right to object to the processing of your Personal Data for marketing purposes.
  • Right to Data Portability: You have the right to request that we transfer your Personal Data to another controller.  

To exercise any of these rights, please contact our Data Protection Officer (details below).

Security Measures

We have implemented comprehensive security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure storage of data  
  • Encryption of data at rest and in transit
  • Regular security audits and testing
  • Access controls and user authentication

Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or comply with legal requirements. We will post the updated Policy on our website.

Contact Us

If you have any questions about this Policy or your privacy rights, please contact our Officer:

[Donkeywala Farms]

[9662960020]

This Privacy Policy has been rewritten to be more concise, user-friendly, and compliant with applicable data protection laws. It avoids legal jargon and focuses on the essential information users need to understand how their data is collected, used, and protected.