Hassle-Free Returns & Refunds

Donkeywala Farms is committed to your satisfaction. If you’re not completely happy with your purchase, we’ll gladly accept returns and issue refunds within certain guidelines.

Return Window

You have 3 days from the date of delivery to request a return for your order.

How to Initiate a Return

• Email: Send a clear explanation for your return request to [donkeywalafarms@gmail.com].
• Phone: Call us at +91-9662960020 to speak with a customer service representative.

Conditions for Returns & Refunds

• Items must be returned within 3 days of delivery.
• Products must be unopened and in their original packaging.

Non-Returnable Items

• Products delivered outside of India.
• Custom-made or personalized items.
• Perishable goods or items nearing their expiry date.
• Items that cannot be returned due to hygiene reasons (e.g., unsealed food items).
• Items that are inseparably mixed with other products after delivery.

Donkeywala Farms reserves the right to deny returns at its sole discretion.

Returning Your Items

You are responsible for the cost and safe return of unwanted items to our address:

Donkeywala Farms 1st and 2nd Floor, Plot no. 381, Patparganj Industrial Area, Delhi – 110092

We recommend using an insured and trackable shipping service, as we cannot be held liable for lost or damaged returns. We cannot process a refund until we receive the returned items or confirmation of their delivery.

Questions? We’re Here to Help!

If you have any questions about our return policy, please don’t hesitate to contact us:

• Email: [donkeywalafarms@gmail.com]
• Phone: +91-9662960020

Replacements

Currently, replacements are offered at our discretion. For more information on replacements,

please contact us at +91 9662960020

Key Improvements

• Simpler Language: The policy uses clear and concise language that is easy for customers to understand.
• Focus on Customer Experience: The emphasis is on customer satisfaction and a hassle-free return process.
• Clear Structure: The policy is well-organized with headings and bullet points for better readability.
• Conciseness: Unnecessary information has been removed to make the policy more reader-friendly.
• Brand Consistency: The policy uses the brand name “Donkeywala Farms” throughout.